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Common questions 🤔

Created by OrgPad Info

Get answers to key questions about OrgPad. Learn about pricing 💲, payments 💳, security 🔒, common issues, and features 🌟. Find the support you need to make the most of OrgPad.

#FAQ, #OrgPad, #common questions, #questions

Common questions 🤔

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How can I cancel my subscription?

To cancel your subscription, go to Settings under profile photo.

Once you cancel, you will still be able to use all paid features until the end of your billing cycle.

Rest assured, we will not delete your data. You can continue to access your data after the subscription ends.

How can I get an invoice?

If you choose to pay with Stripe, an invoice will be generated automatically for you. You can access it in Settings > Payments.

For wire transfer payments, we will create the invoice and send it to your email within a few days, using the email address you provided during sign-up.

Can I buy more storage?

Yes, for more storage contact us at support@orgpad.info.

What happens if my payment fails? For example, if my credit card is expired.

When the payment fails, you will receive an email.

If you do not pay before the end of your subscription, you will be moved to the free plan.

How much does it cost to add storage?

The price for 5 GB is €2.50 or $3.00. We are open to making a special deal under unusual circumstances.

payments

Can I get a refund?

Normally, OrgPad subscriptions are non-refundable. However, if you live in the E.U. or Turkey, you can request a refund within 14 days of buying your subscription. Just contact us in the app or email support@orgpad.info and tell us where you live.

You can cancel your subscription anytime and continue using OrgPad until the end of your billing cycle.

At OrgPad, we care about you and your experience. If you are not happy with our service, please let us know. Contact us in the app or email support@orgpad.info and tell us what happened. We will do our best to make things right for you.

https://www.europe-consommateurs.eu/en/shopping-internet/14-days-to-withdraw.html

https://www.gov.uk/accepting-returns-and-giving-refunds

How can I pay?

You can pay in two ways. Either through the payment service Stripe or by wire transfer.

How much does it cost?

There is a free plan, where you can create up to 3 OrgPages and upload as much as 100 MB of photos, documents, recordings, videos, etc. This plan is for you to explore OrgPad and see whether it suits you.

 
Monthly
👇 15% off 👇
Yearly
Standard€6 or $7.5€60 or $75
Professional€12 or $15€130 or $150


For more information, go to the pricing page.

pricing

How can I change my payment method?

You can change your payment method at any time in Settings > Payments.

How do you handle my payment?

We trust Stripe to take care of your payment. It is the same service that powers popular products such as Twitter, Pinterest, and Lyft.

How are the individual pricing plans different from each other?

The differences are described in depth on our pricing page. The free plan lets you test OrgPad for a while. You can create 3 documents and store up to 100 MB of data. The Standard plan works for most people.

What if I want to change my plan, e.g., from Standard to Professional?

If you want to change your plan, please reach us at support@orgpad.info.

We handle these changes individually.

I am using OrgPad for free at school, but I have reached the limits of the free version. What should I do now?

We strongly support schools. That is why we offer huge discounts for them, up to 97-percent off. If you would like to get this special deal, please get approval from your school leaders and contact us at support@orgpad.info.

For more information about school prices, please visit the pricing page.

How do you keep my payment information safe?

We never handle your payment details ourselves.

When you make a payment using a payment service, your credit card information is processed by Stripe Payments Europe, Ltd. If you pay by wire transfer, your information stays secure within our bank.

OrgPad is as secure as it can possibly be.

if-you-didnt-find-the-answer-to-your-question-contact-us

Please email us at support@orgpad.info or use a contact form:

ask-question

Can my company have its own logo?

Yes, it can. However, it has not been a standard requirement for any company or institution we have worked with. Therefore, creating a custom logo will require some extra development time, resulting in an additional cost.

What value does it offer to companies?

OrgPad was created as a work tool. Our main goal is to eliminate any barriers that might come between you and your work. Spending less time navigating the tool allows you to focus more on getting work done.

The result is an intuitive tool that anyone can use with confidence. This boosts productivity and satisfaction among your employees.

Here are some examples of how OrgPad can help you:

 It's also suitable for larger projects, such as quality management documentation, which has already been accomplished by one of our clients.

How is OrgPad different from other tools?

OrgPad is a tool that helps you create and organize anything on your computer. Whether you need to sketch, brainstorm, plan, make to-do lists, or present your ideas, OrgPad has you covered.

You can also add different web tools to OrgPad and create dashboards to monitor your business performance. And if you want to share your work with the world, you can easily build websites in OrgPad.

basics-of-OrgPad

How does it differs from mind maps?

  1. OrgPad lets you structure your thoughts freely. You can arrange your ideas in any way that makes sense to you.
  2. Any content is possible. Paste any multimedia you want. Drop images with transparent background directly into canvas. Express yourself. Create art.
  3. OrgPad helps you think organically with its dynamic and intuitive design. It combines simplicity and functionality to create a powerful tool for your needs.

Isn't OrgPad just another mind mapping tool?

With OrgPad, you can do more than just organize your ideas as mind maps. You can also create stunning presentations, interactive flowcharts, engaging flash cards, dynamic webs and more. OrgPad gives you the flexibility and power that other mind mapping tools don’t have.

What is OrgPad for?

OrgPad is a digital whiteboard that lets you do many things. You can use it to create bulletin boards for analyzing situations or solving problems like a detective. It also helps you make presentations, organize documents, store receipts, and create personal websites without coding. OrgPad is flexible and easy to use for any purpose.

How was OrgPad created?

Before Zdeněk Hedrlín passed away in early 2018, his student Pavel Klavík promised him to make OrgPad a reality. He has been working on OrgPad together with his wife Kamila Klavíková since Christmas 2018.

Where and how can I use OrgPad?

OrgPad is a browser application. That means you just need an internet connection and computer or mobile.

Where did the idea come from?

Over forty years ago, the Czech mathematician, sociologist, philosopher and professor Zdeněk Hedrlín began his decades-long work on the workings of the human brain.

During many years of research, he realized that conventional methods of information exchange among humans were very inefficient. He saw the disadvantages of analog approaches and so he turned to the emerging technology – computers.

Over many years, he tested multiple approaches, including something like broader hypertext. However, the problem with hypertext was that the human brain works best with visual information by nature and hypertext was not visual. From this, the founding idea of OrgPad emerged.

Do I have to store my data in the cloud?

If you have an enterprise or institutional license, you can choose to store your data on-premise for an extra cost. However, individual licenses do not have this option available.

At OrgPad, we prioritize security, availability, and reliability. Our platform provides a simpler, more reliable, and cost-effective solution for most users compared to managing data security and availability on their own.

For more information on how we handle your data, please visit Security & Privacy FAQ.

Is there a desktop app?

We don't have a desktop app for OrgPad yet. Our team is small and we're focusing on improving the web version—just making it faster, fixing any bugs, and tweaking things here and there. Thanks for sticking with us!

Is there a mobile app?

You can easily install OrgPad from your browser. Just follow simple steps in “How to install a mobile app” cell. The app is not available from the app stores yet.

apps

Which browsers do you support?

We support Safari, Firefox, and the whole family of Chromium based browsers (Google Chrome, Microsoft Edge, Opera, Brave, Vivaldi, …), both on desktop and mobile.

How to use an OrgPage as a template document for multiple people?

To use an OrgPage as a template, follow these simple steps:

  1. Click on the Share button located in the top panel.
  2. Navigate to the Template tab within the sharing options.
  3. Click the Copy button to copy the template link to your clipboard.

Now, you can easily share the template link with anyone you want. When someone with an OrgPad account opens the link, they will receive a copy of the document.

template

How to install a mobile app?

  1. Go to the list of all OrgPages. You should see an install button at the bottom of your screen. How it looks depends on your device.
  2. Click on the install button.
    • On Android, it will guide you through the installation.
    • On iOS, it will show you instructions to follow.

Which shortcuts exist in OrgPad?

There is a whole section about these tricks in orgpad.com/s/help 

power-user-tips-and-tricks

How can I automatically align cells?

security-and-privacy-faq

Who has access to my data?

Only the people you share your OrgPages with. But data processing is more complicated than that. We take your security and privacy seriously. Learn more about how we handle your data in Security & Privacy FAQ.

mobile-devices

features-and-tips

Are there any plans to add folders to OrgPad? I’m overwhelmed by too many documents.

Teams are like folders, but better. They are private and only accessible to the people you invite. You can create a team for yourself and use it as a personal folder.

To see your teams, click the filter button (the left button next to the search field) and select a team. You will see only the documents that are shared with that team.

filter

You can also use tags and portal OrgPages to sort your documents.

problems

How do I turn off cell movement?

Can I edit on mobile?

Yes, you can. Double tap or hold to create a new cell or edit existing cell. It opens an editor that resembles the one you are familiar with from your computer.

What can I add into OrgPad?

You can add words, pictures, animations, videos, documents, and other web pages and apps to your cells. Just click on the + sign in the bottom-right corner of the cell and pick what you want to add.

What applications and tools are recommended to be combined with OrgPad?

How do I attach the cell to the canvas so it does not move?

Can someone access my data if they guess the URL?

It is practically impossible to guess the URL. We use the same approaches as tech giants like Google. You can find more technical details in Security & Privacy FAQ.

Can I use OrgPad on my phone or tablet?

Yes, you can use OrgPad on any device that has a browser.

OrgPad might look different on your phone or tablet than it does on your computer. But don’t worry, we are working hard to make it better for you.

How do I create a presentation?

First, go to the OrgPage where you want to create a presentation.

Presentations are found under the sandwich menu in the upper left corner.

sanwich-menu-with-logo

Click on it → click on Presentations → click on Create a presentation

A new presentation will be created with one step that represents the current state of your OrgPage. Every presentation must have at least one step, so if you want to delete it, click on ADD A STEP in the bottom menu. 

presentation-menu

This menu is also where individual steps (slides) are created. On the next page, you will learn more about the options in it.

You have three options. You can:

open-cells-turn-pages-and-close-cells1. Open cells, turn pages and close cells

change-what-is-visible-on-the-screen
2. Change what is visible on the screen

make-units-disappear-and-reappear
3. Make units disappear and reappear

Select a step and set it up to your liking. Then add a new one or select another existing step and repeat the process. New steps are always added after the currently selected step.

We are planning to create a video about this. Until then, you can contact us and we will walk you through presentations ourselves.

How can I print from OrgPad or export to PDF or JPEG?

You can create stunning prints from OrgPad. Click Print to PDF in the side menu.

what-sometimes-bothers-people-about-OrgPad-and-we-dont-want-to-change-it

embedding

what-can-be-embedded-in-OrgPad

You can embed any site and application on the web that is written to be embeddable like OrgPad itself. We have created a small list of embeddable applications for you.

https://orgpad.com/s/OKZX0l

What is embedding?

Embedding means you can show content from other websites or apps inside OrgPad. For example, you can add a map from Google Maps or a video from YouTube to your OrgPad document. This way, you can make your document more interactive and informative.

Some websites and apps have special codes that you need to copy and paste to embed their content. These codes look like this:

<iframe width="800" height="600" src="https://orgpad.com/s/ubtTWgHxAOB?embed=true">

But in OrgPad, you don’t need to worry about these codes. Just drag and drop a link from the website or app into a cell in OrgPad and click on the embed button. You can also switch between showing the link or the embedded content with the same button.

Some examples of websites and apps that you can embed in OrgPad are Google Maps, YouTube, Spotify, Quizlet and many more.